EPOS Systems

Samtouch OrderPad

A professional, paper-free solution for food and drink orders in busy hospitality and catering environments.

Boost Efficiency and Accuracy

Designed for fast-paced restaurant settings, Samtouch OrderPad speeds up order processing by at least 35% while improving order accuracy — delivering a superior customer experience.

With Samtouch OrderPad, waiting staff can take orders directly at the table and automatically sync them with the Samtouch POS system, sending orders seamlessly to the kitchen and bar prep stations.

Key Benefits

Keeps Everyone Happy:
Eliminate the need for waitstaff to return to POS terminals to input orders manually, reducing errors and saving time. Faster, more accurate table service means happier customers and quicker table turnover.

Faster Operations:
Automatically add or update customer checks within the Samtouch system.
Print customer receipts right from the device.
Send orders directly to food and drink prep printers.

Order Anywhere:
Orders can be taken even when outside the Wi-Fi network, ensuring continuous service.

Allergen-Friendly:
Easily inquire about common food allergens such as Gluten, Seafood, Celery, Eggs, Soya, Sesame, Dairy, Nuts, Mustard, Lupin, and Sulphur Dioxide.

Device Compatibility

Samtouch OrderPad works with a range of Android devices, including payment terminals from select providers. The iMin Swift2 is a versatile option with:

An optimal handheld display size
A built-in receipt printer
An NFC reader for table-side payments

One device to take orders and process payments — enhancing convenience and efficiency.

Key Features at a Glance

Developed for Android operating systems

Order Processing Speed: Increases by up to 35%

Faster & More Accurate table service

On-Device Receipts and direct printing to prep stations

Streamline your operations with Samtouch OrderPad and elevate your customer experience.

Customer Loyalty

Retaining customers is just as important as attracting new ones. With Samtouch and Samtouch Office, managing customer information and promoting your business has never been easier. Offer loyalty points, special discounts, or cashless solutions to keep your customers coming back.

Loyalty Program Highlights

Loyalty Cards:
Issue loyalty cards so customers can earn points and redeem special offers or membership discounts.

Cashless Solutions:
Provide customers with a convenient top-up facility or extend a level of credit, creating a seamless payment experience.

Real-Time Updates:
Customer information, loyalty points, and cashless funds are updated instantly across all terminals and locations, ensuring accurate, real-time data for you and your customers.

Transparency Across Locations:
The Samtouch front-of-house system integrates smoothly with Samtouch Office, providing a unified view of customer activity across your entire business.

Data-Driven Marketing

Capture detailed customer data — including loyalty points, card balances, and purchasing habits — to create personalised email marketing campaigns that resonate with your audience.

Samtouch Loyalty helps you boost customer retention, streamline operations, and drive repeat business with ease.

Promotions

Promotions are key to driving customer engagement and boosting sales in the hospitality industry. With Samtouch and Samtouch Office, setting up and managing promotions and discounts is effortless.

Flexible Promotion Management

Easy Setup:
Quickly create promotions within Samtouch or Samtouch Office. Define everything from simple offers like “3 for 2 deals” to more complex promotional algorithms.

Wide Range of Options:
Incentivize customer spending with a variety of promotions — discounts, bundle deals, and special offers — tailored to your business needs.

Unlimited Promotions:
Schedule and store an unlimited number of promotions, keeping your offers fresh, exciting, and relevant to your customers.

Timed Promotions

Happy Hour:
Schedule promotions for specific times of day, like “Happy Hour”, to encourage spending during off-peak hours.

Limited-Time Offers:
Easily create promotions that run for set periods, such as “This Month’s Special”, to create urgency and drive sales.

Real-Time Monitoring & Adaptation

Monitor your promotions in real time and make adjustments on the fly to maximise effectiveness and customer engagement.

With Samtouch, managing promotions is simple, flexible, and designed to keep your customers coming back for more.

Caller I.D. Integration

Designed for take-away and fast-food businesses, Samtouch Caller I.D. seamlessly connects your POS system to your phone system, identifying customers before you even answer the call.

Key Benefits

Instant Customer Recognition:
When a known customer calls, their details — including Delivery Address and Contact Information — automatically appear on your screen, streamlining the order process.

Order History Tracking:
Quickly view customers’ previous orders, making it easy to suggest repeat items, promote new products, and upsell based on their purchase history.

Efficiency & Accuracy:
Eliminate the need for handwritten orders and reduce mistakes. Ensure accurate order details and correct deliveries every time.

Boost Customer Satisfaction

Professional Service:
Handle calls efficiently and professionally with customer details at your fingertips.

Customer Confidence:
Accurate orders and timely service increase customer satisfaction and loyalty.

Retention & Growth:
Build stronger relationships by personalizing service and anticipating customer needs.

With Samtouch Caller I.D., improve your business profile, enhance efficiency, and deliver a seamless experience for your customers.

Food Allergens

In the food industry, compliance with allergen information regulations is essential. The EU Food Information for Consumers Regulation (EU FIC) requires you to inform customers about allergens in both pre-packed and non-prepacked food or drink. Managing and communicating allergen information effectively ensures customer safety and business compliance.

Mandatory 14 Allergens

You must inform customers if any of your food products contain any of these 14 allergens as ingredients:

Celery

Cereals containing Gluten (e.g., Wheat, Spelt, Khorasan, Rye, Barley, Oats)

Crustaceans (e.g., Prawns, Crabs, Lobsters)

Eggs

Fish

Lupin

Milk

Molluscs (e.g., Mussels, Oysters)

Tree Nuts (e.g., Almonds, Hazelnuts, Walnuts, Brazil Nuts, Cashews, Pecans, Pistachios, Macadamia Nuts)

Mustard

Peanuts

Sesame Seeds

Soybeans

Sulphur Dioxide and Sulphites (at concentrations over 10 parts per million)

Samtouch Allergen Feature

Samtouch makes it easy for operators to check allergen content before completing a sale. While this feature does not replace regulatory requirements, it provides a simple and effective way to inform customers about potential allergens.

Stay compliant, keep customers safe, and enhance trust in your business with Samtouch’s Allergen Feature.

Flexible Price Levels

Samtouch provides up to 6 different price levels per product, designed to meet the needs of various scenarios such as:

Happy Hour Discounts
Customer Loyalty Pricing
Trade Customer Rates

Schedule Price Levels with Ease

Price levels can be scheduled to activate on specific days or times, making it easy to align with your promotions. Whether you’re running daily deals or time-specific offers, Samtouch simplifies the process.

Advanced Promotional Tools

Promotions are a crucial part of everyday business, but managing them on older POS systems can be challenging. That’s why Samtouch offers a full suite of built-in promotional algorithms. Easily configure discounts for single products, bundles, or complex combinations, giving you the flexibility to attract and retain customers.

Manage Multiple Sizes Efficiently

Handling products with multiple sizes can be complicated. Samtouch streamlines this with support for multiple sizes and corresponding prices per product.

For example, with wine served in 125ml, 175ml, or 250ml measures, Samtouch automatically adjusts stock levels based on the quantity sold, making inventory management accurate and hassle-free.

Samtouch ensures your pricing strategy is dynamic, efficient, and tailored to your business needs, helping you increase sales and customer satisfaction.

Digital Receipts (E-Receipts)

Enhance your customer database and reduce paper waste with Samtouch Digital Receipts. Capture customer email addresses at the point of sale by offering to send receipts directly to their inbox.

Key Benefits

Eco-Friendly:
E-receipts help reduce paper usage, offering a sustainable alternative to traditional receipts.

Marketing Opportunities:
Use digital receipts to inform customers about promotions, discounts, and special offers, keeping your audience engaged and driving repeat business.

Business Intelligence:
Track customer purchases more effectively. Gain insights into buying habits and preferences to tailor your marketing campaigns for better results.

Customer Connection:
E-receipts link customers to their in-store purchases, creating a seamless connection between transactions and communications.

Flexible Distribution

Email: Send receipts to the customer’s nominated email address.

SMS: Offer text-based receipts for added convenience.

Samtouch allows you to issue digital receipts via your own EPOS system or integrate with external services, ensuring a smooth and efficient process for both you and your customers.

Go paperless, grow your database, and connect with your customers effortlessly with Samtouch Digital Receipts.